Customer Testimonials

I have a extended warranty for repairs however the dealer ship marked up the parts so warranty didn't cover them if your dealership is will to accept warranty work they should have to honor the price that are offering the is unacceptable in my opinion and after being a loyal customer I will not be returning to your dealership

Just purchased my third vehicle from Winner. My sales guy Dan was great. He was very knowledgeable and responsive to all my questions

Kevin picked up and dropped off my car for service and was so helpful! Miguel also did a great job doing the service for my ford edge! Highly recommend

Rick made the process quick and easy at the right price.

The buying experience was wonderful easy. Paul and Alyssa really greased the wheels for an easy and fair deal

Jason in the service department blew me off, said he was going to call back. And let me know about a loner vehicle or the valet service. He didn't call me. And then I called him back today. He said he had to talk to the girl that sets up the valet service, and she would call me back. No one calls me. And i'm not bringing my van there tomorrow morning. For service. As a matter of fact, I bought two ford vans for my business, now because of this, when the time comes next year I ... Read More

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Google - Oct 28, 2026

Jason in the service department blew me off, said he was going to call back. And let me know about a loner vehicle or the valet service. He didn't call me. And then I called him back today. He said he had to talk to the girl that sets up the valet service, and she would call me back. No one calls me. And i'm not bringing my van there tomorrow morning. For service. As a matter of fact, I bought two ford vans for my business, now because of this, when the time comes next year I will not buy a third. This is why you do follow up phone calls jason.... Zero stars for communication. Zero stars for not going above and beyond for the customer. Zero stars, because now i'm gonna go to a different dealership

Had a great experience purchasing a Bronco at Winner Ford. Mike Pilla and the rest of the team were very helpful and made experience very easy.

Had a good easy process of building my 2027 super duty with mike. He kept me in the loop as much as possible and made the deal work around my schedule

Good

My experience at Winner Ford was nothing short of amazing. Rick DiLauro gave me a completely personalized experience from start to finish. He is extremely knowledgeable about the vehicles and confidently answered every question I had so that I was completely comfortable with the decision I made. Rick focused on exactly what I was looking for and didn’t try to push other options on me just to make a sale. I could see in the first 5 minutes of talking with him he was dedicated to helping me find the perfect vehicle to fit and at a Great price! Not ... Read More

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Google - Oct 22, 2026

My experience at Winner Ford was nothing short of amazing. Rick DiLauro gave me a completely personalized experience from start to finish. He is extremely knowledgeable about the vehicles and confidently answered every question I had so that I was completely comfortable with the decision I made. Rick focused on exactly what I was looking for and didn’t try to push other options on me just to make a sale. I could see in the first 5 minutes of talking with him he was dedicated to helping me find the perfect vehicle to fit and at a Great price! Not once did I question if was being taken advantage of. I had visited 3 other dealers prior to and all of them had that same fake stereotypical vibe which makes me dread vehicle shopping. I can honestly say I really enjoyed the experience here. Rick is extremely down to earth and easily to talk to. No doubt he loves what he does and cares about his customers. I highly recommend him and will be referring family, friends and colleagues. He is truly an asset to the dealership and I hope to work with him again for years to come. I can’t imagine doing business with anyone else! When it came time to finalize things Alyssa reviewed all the financials with me and she does it in a way you’re comfortable about what you are signing. She was really great , extremely personable and answers all questions so again you feel confident with your decisions! Thanks again to everyone.at Winner Ford I could not have asked for a better team!

Great car buying experience! Professional without pressure.

I had a fantastic experience buying my Ford Explorer. Bob Carr and his staff were incredibly helpful, no games and straight forward, and provided the best deal possible.

Recently bought a new F150 XLT and I was impressed with the sales team here at Winner Ford. Everyone was very easy to work with, honored the out the door price negotiated and didn’t force any extra warranties/hidden fees. I do wish they could’ve thrown in a free oil change though, most dealers I’ve seen in this area throw in 3 or even lifetime oil changes.

Easiest purchase. Amazing salesman, was able to answer all my questions.

Fast service, friendly professional staff.

Ally was great! The whole staff was very helpful. Loving my new ride! Would also like to add that I advised ally that my time was limited due to having children and she made sure to have everything prepared on pick up day so that I was in and out! I really appreciated that.

I brought my 2019 truck se real times the first time and paid for diagnosis due to the engine light on and I thought it was a sensor because the truck was driving just fine with NO issues but they just said it will need a transmission but on another day I took it back due to a loud noise by the tire and it was a flywheel to be replaced however this took over a month for them to call me back. From the day it was picked up it started having driving issues, like when speeding over 40 mph it ... Read More

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Google - Oct 7, 2026

I brought my 2019 truck se real times the first time and paid for diagnosis due to the engine light on and I thought it was a sensor because the truck was driving just fine with NO issues but they just said it will need a transmission but on another day I took it back due to a loud noise by the tire and it was a flywheel to be replaced however this took over a month for them to call me back. From the day it was picked up it started having driving issues, like when speeding over 40 mph it would just jump like if transmission started to have an issue. So far I had paid over $3k between diagnosis and the replacement of a flywheel. Not satisfied at all

Absolutely terrible service. Do not bring your car here unless you want a mess to deal with. My car keeps coming back with more issues than it went in with and I'm never giving this place another chance.

Great service, quick and professional.

Dan was absolutely incredible I’ve purchased many vehicles in my lifetime and by far he was one of the best salesman. Why? Because why you always expect full sales pitches, he kept everything low-key and was super down to earth and actually listened to what I was looking for. I’ll definitely be in touch again in the future and highly recommend Winner Ford.

Purchased a new Transit and the whole experience was first class

This was the Best experience I have had buying a car. Everyone threats you like Family. Highly recommended!

This Ford dealer reached out to me regarding a recall on my 2020 Ford Escape. I have never done business with this dealer, but I agreed to allow technician to come out and fix the recall on my car. I was told this was a quick/simple fix and it wouldn’t take long. So, I agreed to have a tech come to my home to fix the recall. Long story short my car is NOT fixed. They essentially “broke” my car. My car had no issues with the display screen coming on until the tech came to “fix” this recall. ... Read More

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Google - Sep 23, 2026

This Ford dealer reached out to me regarding a recall on my 2020 Ford Escape. I have never done business with this dealer, but I agreed to allow technician to come out and fix the recall on my car. I was told this was a quick/simple fix and it wouldn’t take long. So, I agreed to have a tech come to my home to fix the recall. Long story short my car is NOT fixed. They essentially “broke” my car. My car had no issues with the display screen coming on until the tech came to “fix” this recall. I think called service and spoke to Jayna and told her that I need my car for work and asked if they could give me loaner car until they fixed my car. I was told I would be added to a waitlist for a loaner car and scheduled me an appt for my next day off; which is week later. This dealer has put me in a position to drive a car for a week that I don’t feel safe driving in. I can’t access my display screen or rear view camera and they don’t seem to care . First and last time dealing with Winner Ford.

Paul RUCCI Was very helpful very knowledgeable he explained everything and made sure we were happy with our car

This was my 6th car I’ve bought, and hands down the easiest car buying experience I’ve had. No once did I feel like they were trying to get over on me. They answered every little question my wife and I had about the car. Felt like I was family by the way everyone was treating us. We definitely will be coming back

The experience was easy and convenient. Rob Klein was a pleasure to deal with. This is one of the auto dealerships that you can negotiate a price with. That is the main reason I came here. They earned my business.

Rick was great. He was not pushy and followed our lead and what we wanted and didn’t want out of the experience. Winner Ford as a whole was fair with our trade and purchase. Even ChatGpt agreed. Lol

I have bought and sold a ton of cars over the years in Maryland, Delaware, Pennsylvania and New Jersey. My experience at Cherry Hill Winner Ford was absolutely the best experience yet. The staff was incredibly helpful, no games and straight forward and provided the best deal possible.

Great customer service from the time we walked in until we drove out. No pressure at all during process. We talked they listened and delivered. Highly recommend.

Great sales experience. The staff was knowledgeable, friendly, and not high pressure. We got a great deal also! Will be back 🙂

So how do I explain the help and effort that went in to fixing my truck I was given the best of the best from the service department Jason who is very good with customer care great bed side manner to the mechanic who went above and beyond. It is nice to know that solid mechanics still going the distance for making the repair. I had told Jason that my truck was over heating only when I was hauling a trailer and I’ve bin dealing with this prior to ford since October of last year so not winner fords ... Read More

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Google - Aug 18, 2026

So how do I explain the help and effort that went in to fixing my truck I was given the best of the best from the service department Jason who is very good with customer care great bed side manner to the mechanic who went above and beyond. It is nice to know that solid mechanics still going the distance for making the repair. I had told Jason that my truck was over heating only when I was hauling a trailer and I’ve bin dealing with this prior to ford since October of last year so not winner fords issue but it felt like they took it personal there senior mechanic was on point after two weeks of diagnostic they found the issue and for that mechanic to actually figure it out he had brought his own trailer to show the problem I was seeing. I cannot that these guys more than enough. After that I had another issue arise now my truck is getting older so not crazy to see something else go but had the fortunate care of the same mechanic that was not so happy to see my truck due to he is a man of pride and his fix is the final so he went after it fix three more things on my truck I had both turbos and ac break down. It was back up and running. The service team of this ford dealer is amazing from location of part to efficient turn around to getting me my truck back to head into work these guys are finally turned machine. I can only hope they are giving this mechanic extra time to be bringing up a younger generation. To keep the service they have going.

UPDATE Attention PA buyers ! .I purchased my vehicle from this dealership on August 12, 2026, and the handling of my Pennsylvania registration has been extremely disappointing. As my NJ temporary tag was expiring in 2 days, I still had not received my permanent plate or registration card. I called the dealership five times and was sent to voicemail on four of those calls. When I finally reached the Vehicle Exchange Manager, Lavern, he provided very little information about when my paperwork was submitted, whether the dealership had received my plate and registration card, or when I could expect them. All the dealership offered ... Read More

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Google - Aug 17, 2026

UPDATE Attention PA buyers ! .I purchased my vehicle from this dealership on August 12, 2026, and the handling of my Pennsylvania registration has been extremely disappointing. As my NJ temporary tag was expiring in 2 days, I still had not received my permanent plate or registration card. I called the dealership five times and was sent to voicemail on four of those calls. When I finally reached the Vehicle Exchange Manager, Lavern, he provided very little information about when my paperwork was submitted, whether the dealership had received my plate and registration card, or when I could expect them. All the dealership offered was a letter confirming that I owned the vehicle and that my tags were delayed. That letter did not extend my temporary registration or resolve the problem of driving with an expired tag. They never notified me that my tags could be delayed during almost a month from my purchase date. With no meaningful answers from the dealership, I visited a local Pennsylvania tag agency. Within minutes, they confirmed online that my registration had been completed on September 3—more than three weeks after I purchased the vehicle—and even provided me with my new permanent plate number. The dealership most likely had access to this same information but failed to give me a useful update. A customer should not have to make repeated calls and visit another tag agency just to learn the status of a registration. The dealership should process the paperwork promptly, track its progress, and keep the customer informed. Instead, I was left worried about being stopped or cited because of an expired temporary tag. This was an unnecessarily stressful and frustrating experience. other than that . Mike my salesman worked with me to get the best deal possible. He took the time to explain everything about my new truck. The paperwork was completed by Alyssa who was extremely friendly and easy to talk to . I traveled over 50 from PA and it was well worth my time. I absolutely love my new Maverick.

Great experience, good communication from the service team, timely diagnosis of problem same day of my appointment.

Paul greeted me once I entered Ford. He helped me tremendously and really knew the vehicles. I was looking at the Bronco Big Bend and he really went into detail and explanation about everything outside and inside of the vehicle. Such a great spirit and a pleasure to work with! He took his time to set up the Ford Pass App with me and schedule my first service appointment and it felt genuine and didn’t rush me. He explained everything throughly and gave me a great experience! Will recommend Paul to anyone looking to trade/buy a vehicle!

Excellent experience. Staff were welcoming, informative, and helpful. Got a great deal too!

Great service

Mark in the parts department is great!

Ricco, Alyssa, and Lavern were fantastic!!

Very good stuff and excellent management. If you like to get the best deal this is the place

Waste of time reps who can't answer simple questions. Just save time and have your credit application sent elsewhere.

10/10 highly recommend Carl especially!

Dan my salesman along with Rico also in sales stepped up when Dan was off explaining all the options and how to program them. This team is top notch if you ever want to purchase a new or used vehicle. Also a quick shout out to Frank the sales manager for also helping out to complete the process. Oh and Alyssa in finance was very nice too!

Part 2: Update (Don’t come here!) I’m posting an update now that I’ve had my vehicle back for a few days. After paying significantly more than I expected—even though my extended warranty should have limited my out-of-pocket cost to a $100 deductible—I picked up my vehicle. Then, less than three days later, the A/C compressor stopped working. This is a 2023 Ford Bronco Sport with fewer than 26,000 miles. Having such a major A/C component fail almost immediately after the vehicle was serviced raises serious questions for me. I don’t know whether this was simply an ... Read More

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Google - Jun 27, 2026

Part 2: Update (Don’t come here!) I’m posting an update now that I’ve had my vehicle back for a few days. After paying significantly more than I expected—even though my extended warranty should have limited my out-of-pocket cost to a $100 deductible—I picked up my vehicle. Then, less than three days later, the A/C compressor stopped working. This is a 2023 Ford Bronco Sport with fewer than 26,000 miles. Having such a major A/C component fail almost immediately after the vehicle was serviced raises serious questions for me. I don’t know whether this was simply an unfortunate coincidence or if something was missed during the previous repair, but the timing is difficult to ignore. To be clear, I’m not making any accusations. I’m simply sharing the sequence of events and asking for an explanation. My original review was written before I got the vehicle back, so unfortunately my experience didn’t end there. At this point, I’m disappointed and frustrated. I expected reliable repairs and better communication, especially considering the vehicle’s age, low mileage, and the fact that it is covered by an extended warranty. I hope Ford will investigate what happened and work with me to resolve this issue. Part 1: I am extremely disappointed with my experience at Winner Ford in NJ. My vehicle has been at this location for service, and the lack of communication, ownership, and customer care has been unacceptable. Assistant Manager Tim Y. was rude, dismissive, and unwilling to assist with my concerns. He identified himself as “the manager,” but as an assistant manager, that does not mean he is the overall manager of the location. The way my concerns were handled was extremely frustrating and made me feel like my situation was not being taken seriously. This location also has a major communication issue between employees. There appears to be zero continuity between departments or team members. One person has your information, and that is where it stops. There is no clear communication or follow-up between staff, which leaves customers having to repeat themselves and chase updates. My vehicle has active recalls, including safety concerns that are extremely serious, and yet the dealership does not have the necessary parts available to complete the repairs. I understand parts availability can be outside of their control, but the communication and handling of the situation have been extremely disappointing. Once I receive my vehicle back, I will not be returning to this location for future service. If actual management sees this review, I hope this is taken as an opportunity to improve accountability, communication, and how customers are treated when their vehicles are in your care. I will also be seeking contact information for the district manager to formally report my experience with Tim Y. and this location.

Where do i begin. I purchased a BRAND NEW 2024 mustang gt california special from them in Feb 2026. Everything went well. I had a carfax pulled up on my car on 6/12/2026 which shows that the car had damage to it while it was at the dealer. The dealer NEVER notified me of the damage. Today 6/15/2026 i go to the dealer to ask them why I was not notified about the damage prior to me buying the car. The NASTY gentleman Frank said that it was a prior employees fault on why I was not notified. He would not take any accountability ... Read More

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Google - Jun 15, 2026

Where do i begin. I purchased a BRAND NEW 2024 mustang gt california special from them in Feb 2026. Everything went well. I had a carfax pulled up on my car on 6/12/2026 which shows that the car had damage to it while it was at the dealer. The dealer NEVER notified me of the damage. Today 6/15/2026 i go to the dealer to ask them why I was not notified about the damage prior to me buying the car. The NASTY gentleman Frank said that it was a prior employees fault on why I was not notified. He would not take any accountability for the issue. He said oh well there is nothing that we can do. If I knew about the prior damage I would not of bought the car. And to blame an "old" employee is VERY UNPROFESSIONAL. PLEASE be aware of this dealership when purchasing a brand new car.

Service department is a disorganized mess - was there for 3 hours for an oil change and wiper blades - barely any vehicles in the garage or moving in and out with a bunch of people stand inf around. I was the only person in the waiting room and there were still appointments open to book after mine. Zero updates the entire time I was there followed by made up excuses about how every technician had called out - mind you my appointment was at 11 AM Pathetic excuse for service.

Unresponsive, can never get a person in service to answer the phone and no callbacks after leaving messages. Go here if you don’t want your problem solved.

This experience really put me over the top. I had to pursue the movement on my truck because the service manager decides he was going on vacation without letting me know. I didn’t find out until I kept calling to see why I wasn’t getting any headway on my truck to be repaired. I could have used my truck while he was on vacation. I didn’t have a vehicle to use for over a week. I had to go to a higher up to get my truck worked on. I would recommend going to another ford dealership ... Read More

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Google - Apr 19, 2026

This experience really put me over the top. I had to pursue the movement on my truck because the service manager decides he was going on vacation without letting me know. I didn’t find out until I kept calling to see why I wasn’t getting any headway on my truck to be repaired. I could have used my truck while he was on vacation. I didn’t have a vehicle to use for over a week. I had to go to a higher up to get my truck worked on. I would recommend going to another ford dealership for service. This was not the first time. I thought that a second would get better but it did not.

I had a pretty poor experience with this dealership. I was shown a vehicle and told there was “no room to move” on price because it was supposedly going to auction the following week. That was clearly used to create pressure and shut down any negotiation. Two months later, the same car is still sitting on their lot. I also asked several times to speak with a manager to discuss pricing, and Rico brushed it off every time. That alone was frustrating and felt unprofessional. On top of that, Rico was rude and overly pushy throughout the interaction. Instead of ... Read More

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Google - Apr 16, 2026

I had a pretty poor experience with this dealership. I was shown a vehicle and told there was “no room to move” on price because it was supposedly going to auction the following week. That was clearly used to create pressure and shut down any negotiation. Two months later, the same car is still sitting on their lot. I also asked several times to speak with a manager to discuss pricing, and Rico brushed it off every time. That alone was frustrating and felt unprofessional. On top of that, Rico was rude and overly pushy throughout the interaction. Instead of being helpful or transparent, it felt like a high-pressure sales pitch from start to finish. If the car wasn’t actually going to auction, just say that—don’t mislead customers to force a decision. I’d strongly recommend taking anything said here with a grain of salt and not letting yourself get rushed into a deal.

I had repeated no-start issues with my Ford Escape, which were ultimately traced to the battery, something widely reported as a weak point in this model. Despite this, I was charged $285 for the replacement after multiple failures. This should have been identified and addressed earlier. Instead, it took several incidents including one at a very difficult moment involving family and a medical appointment before the issue was resolved. While the staff was courteous, the lack of acknowledgment or support for what appears to be a known issue was disappointing. I expected more from both the dealership and Ford.

Very overpriced for basic jobs. Be weary of diagnostic fees that don’t include fixing the problem.

Dear all the staff of your company, Today I am writing to you because I am very dissatisfied with the service that was provided to my vehicle. Based on your company’s request to inspect all 2021 Ford Escort vehicles, I brought my car in on November 24, even though it had no problems at that time. I picked it up on December 6, and from that moment the car started having driving issues. While driving on the highway at normal speed, without pressing the gas or the brakes, the car suddenly stops for a few seconds and then starts moving again. I ... Read More

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Google - Jan 29, 2026

Dear all the staff of your company, Today I am writing to you because I am very dissatisfied with the service that was provided to my vehicle. Based on your company’s request to inspect all 2021 Ford Escort vehicles, I brought my car in on November 24, even though it had no problems at that time. I picked it up on December 6, and from that moment the car started having driving issues. While driving on the highway at normal speed, without pressing the gas or the brakes, the car suddenly stops for a few seconds and then starts moving again. I have contacted you several times about this issue. I also came to your company in person, and you gave me an appointment to bring the car back on January 12. I picked it up again on January 15. You charged me $140 and did not provide me with a replacement vehicle during those days, so for three days in a row I had to go to work using Uber. What is even more disappointing is that after the inspection and service you performed, my car still has the exact same problem. It drives and then suddenly feels like it stops, and after a second it moves again. Therefore, I kindly ask you to tell me what is wrong with my car, or what I should do next, and who I should contact to properly diagnose and fix this problem. Respectfully, Enver Parllaku

Newly implanted to the area. Their mechanics were nice enough, but not very good at listening. They were willing to walk away. So was I. They fixed one recall but did " not want to do the paperwork" to fix the other 2. No loss. No gain by either party. But I think I'm going to shop around for services. They can do better.....read below for company response. .Thank you for the response. If I find it worth the time, I'll post the receipt. I do have records showing I was a client. Seems to me like ... Read More

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Google - Jan 2, 2026

Newly implanted to the area. Their mechanics were nice enough, but not very good at listening. They were willing to walk away. So was I. They fixed one recall but did " not want to do the paperwork" to fix the other 2. No loss. No gain by either party. But I think I'm going to shop around for services. They can do better.....read below for company response. .Thank you for the response. If I find it worth the time, I'll post the receipt. I do have records showing I was a client. Seems to me like I made the right decision to find a new mechanic

Service Deptartment is horrible. Schudule an appointment, tell them what i need, wait until last minute to order..keep promising its done by a certain day and always excuse. Now next week, will be there for almost a month. Do better. Will not be returning to buy or service in the future. Bad business practices. Zero communication skills.

They told me a needed a new battery. After questioning the warranty they changed their tune and told me additional testing was necessary. When I asked about the battery test, the service department couldn’t even tell me what test they were running. Had to bring my tuck back for another 4 hours and the test came back a false positive. No apology, just sent me on my way.

The worst service ever, mechanic broke plastic screw that hold my taillight and just propped light in its place. I did not know that until i hit a small rd pump the compete light housing fell off. Called them back, NOTHING was done about my light. NEVER go there again.

It took two full days for the dealership to do oil change and check on a noise complaint.

Very very poor service I purchased my first car here only to receive dry rotted tires locking calipers and overheating issues they aren’t helpful and being I purchased my car there when trying to take the car in for repairs they recommended I use somewhere else not good business practices willing to sell you a bad car and not work to fix it

After purchasing a new Ford out of state, I had an issue I needed to get checked out. I called Winner, explained the situation, and was set up with a 7am appt. They told me I could drop it off the night before, which I did. I received a call the morning after dropping it off, shortly after 7am, and they told me they were not going to touch my vehicle because it was "too new". They literally never even looked at it. Mind you, they knew the exact circumstances (vehicle mileage, when/where I purchased it, issues ... Read More

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Google - Apr 10, 2025

After purchasing a new Ford out of state, I had an issue I needed to get checked out. I called Winner, explained the situation, and was set up with a 7am appt. They told me I could drop it off the night before, which I did. I received a call the morning after dropping it off, shortly after 7am, and they told me they were not going to touch my vehicle because it was "too new". They literally never even looked at it. Mind you, they knew the exact circumstances (vehicle mileage, when/where I purchased it, issues needing to be checked out) when I called and explained what was going on and I was told they would handle it. Drove 20+ mins from my house because I was hoping that they would be my new home dealership for servicing my brand new vehicle, but they wasted my time, energy, and gas. Luckily, Holman was more than willing to take us on and have provided nothing but exceptional service since. I would definitely recommend not wasting your time with Winner, who clearly doesn't respect the time of their customers or potential customers.

Will never go back here, ever, for multiple reasons: 1) Initially leased a vehicle with Winner around 2020. When time came to renew or buy the car, we were forced to go to Holman Ford to get a decent financing deal that these folks wouldn't give us. They continuously tried to pressure my wife into trading the vehicle in for a higher payment, whether leasing or financing. When we went to Holman, we were able to add a warranty and finance the vehicle for almost our exact payment. So they're more about swindling than cutting a decent deal. 2) Made the ... Read More

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Google - Apr 7, 2025

Will never go back here, ever, for multiple reasons: 1) Initially leased a vehicle with Winner around 2020. When time came to renew or buy the car, we were forced to go to Holman Ford to get a decent financing deal that these folks wouldn't give us. They continuously tried to pressure my wife into trading the vehicle in for a higher payment, whether leasing or financing. When we went to Holman, we were able to add a warranty and finance the vehicle for almost our exact payment. So they're more about swindling than cutting a decent deal. 2) Made the mistake of opting to go to Winner for routine service on the vehicle because it was around the corner. With very few people in line at 9am, I waited 3+ hours for a standard oil change. When I checked with service at 12pm, they said there was 'another issue that was $500 that required repairs that would take a few more hours'. Not being prepared for an unexpected 6hr service, I told them I'd have to walk home. After picking up the vehicle my wife received a call to ask how the service was... She relayed the above and informed them of our disappointment. The rep then informed my wife that Winner has mobile servicing that they never offered us and a courtesy vehicle that they could have given me a lift home and back in. The fact that they never relayed this when we a) scheduled the service and b) informed them of having to walk home, is pathetic. If a dealership wants to retain and grow their customer base they shouldn't try to swindle them and completely inconvenience them, period. We'll be headed back to Holman in a couple years for our next vehicle because of this. Stay away from Winner 👎

My mostly reliable 2012 ford focus with 165,000 miles finally gave me a problem. It would not start one day and after towing it to my mechanic, they said it looks like it could be an issue with the TCM. Knowing it was under warranty where replacing the TCM parts and labor are free, I called Winner Ford to make an appointment. Being under warranty, you are still charged a $200 diagnostic fee that is ONLY waived if the diagnostic reveals the part covered under warranty is at fault. So you're taking a risk even bringing your car to the dealership. My ... Read More

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Google - Feb 26, 2025

My mostly reliable 2012 ford focus with 165,000 miles finally gave me a problem. It would not start one day and after towing it to my mechanic, they said it looks like it could be an issue with the TCM. Knowing it was under warranty where replacing the TCM parts and labor are free, I called Winner Ford to make an appointment. Being under warranty, you are still charged a $200 diagnostic fee that is ONLY waived if the diagnostic reveals the part covered under warranty is at fault. So you're taking a risk even bringing your car to the dealership. My appointment was at 0830 and I did receive any calls or updates on the status of my car. I called at 4pm to see what the status was and someone tells me that the TCM was bad and they went ahead and replaced it... But now the car won't start and is still giving them trouble and that the car will be there until the next day. First, you diagnosed a problem and did not tell the customer the diagnosed problem. Had it not been a bad TCM, I would've been financially responsible for the diagnostic along with any potential repairs had I chose to pursue it. Second, you went ahead and replaced the TCM without notifying the customer. I was waiting all day for an update and you went ahead and did what you wanted without telling me about it. So the next morning I get a phone call from the dealership saying that despite putting the new TCM in, it is still not working, and they are consenting to run further diagnostics for $200 to see why the problem is not fixed. So I freaked out about the whole situation and how ridiculous it is that the original diagnostics somehow failed to reveal the true problem. That maybe the problem wasn't a TCM but another issue. And without explaining to the customer the results of the original diagnostics to justify the replacement of the TCM, I had no idea what to expect. So I told the guy to leave the car as is and that I will pick the car up in the morning to tow to my mechanic who i can trust and will not give me the run around. I said I wanted the original diagnostic report, the serial number and part number of the TCM used, a summary of everything done to the car, and to speak to a manager in the morning about the entire situation. This seemed to do the trick as later in the day I received a phone call from the dealership saying my car was all fixed and ready for pickup. The guy explained that a bad wire was the problem, that the manager overheard our phone call, and they went ahead and fixed the issue for me. Wow! How kind! Maybe if you followed the correct protocol for code U0101 and U1013, you would've seen that common causes are "loose or corroded connectors on the TCM" and potential repairs involve "clean and tighten connections or wire replacement". So you failed to address the codes on the original diagnostic test and now expect me to pay $200 for you to run additional diagnostics to reveal another problem that magically appeared? I think not. Your negligence to actually fix the original problem is disturbing and to attempt to charge me to further diagnose a problem you failed to fix in the first place is disgusting. You should be ashamed that this is your business and this is how you operate.

My daughter was home for the holidays, so it was a good opportunity to get her car serviced. I called to make an appointment for routine maintenance. Easy enough. I also asked for an estimate to have her car detailed as a Christmas present. Who knew such a simple request would prove so incredibly difficult? It took 5 back-and-forth calls over three days to find out the detail person would have to see the car to provide an estimate. The final plan was for the detail person to look at the car the morning of service. If the estimate was acceptable, ... Read More

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Google - Jan 9, 2025

My daughter was home for the holidays, so it was a good opportunity to get her car serviced. I called to make an appointment for routine maintenance. Easy enough. I also asked for an estimate to have her car detailed as a Christmas present. Who knew such a simple request would prove so incredibly difficult? It took 5 back-and-forth calls over three days to find out the detail person would have to see the car to provide an estimate. The final plan was for the detail person to look at the car the morning of service. If the estimate was acceptable, he would complete the detail that day. It was an unusual, but workable, resolution. I arrived for my appointment as scheduled. The service advisor had no record of the detailing request nor any knowledge of the plan. He flatly stated that a detailing was not possible that day. I asked at the very least to receive an estimate to decide if it was worth the time and travel to return for a detailing. Despite asking three separate times, I never did receive the estimate. So, when the maintenance was done, I left without the detailing, an estimate, or any objective knowledge they even have a detail person! It was truly disappointing that my plans for a Christmas present were thwarted, and incredibly frustrating that such a simple request was so incompetently handled. It should not be that difficult to give a company an opportunity to earn money. Does Winner Ford even have a detailing person? For me, his existence, like the existence of Santa Claus, is strictly a matter of belief.

Alot of unresolved issues with service department. Start stop feature has not worked since I got the car (brand new delivery from factory) took 2 months for anything to happen with them fixing it and it still doesn't work. The car has bad body panel allignments and service supervisor refuses to fix it.

Left the truck to fix ac. They changed my pcm and they had my truck for alomost a month. Ac still not fix and now my remote start doesn’t work anymore. Disappointed not coming to this ford again.

Don’t recommend at all… I bought a mustang that was still under dealer warranty because I heard tapping noises in my engine. Waited 4 days no call back or update about my car. I decided to call to see what the status is and they said they didn’t even look at it, they didn’t even diagnose the issue. I ended up getting it towed to Holman ford in turnersville, and they got me in within two days with a diagnosis, and now they are waiting for the parts to come in Monday. If you want to go to ... Read More

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Google - May 3, 2024

Don’t recommend at all… I bought a mustang that was still under dealer warranty because I heard tapping noises in my engine. Waited 4 days no call back or update about my car. I decided to call to see what the status is and they said they didn’t even look at it, they didn’t even diagnose the issue. I ended up getting it towed to Holman ford in turnersville, and they got me in within two days with a diagnosis, and now they are waiting for the parts to come in Monday. If you want to go to any ford dealer I definitely recommend holman

I bought my transit connect brand new in 2019. transmission was faulty with reverse problem.I had transmission replaced 2023 at winner ford same problem but Ford doesn't admit it.there is a problem with these transmissions and they should be responsible. Every mechanic I speak with knows of this problem except Ford ! ? Look at picture rpms up in reverse 0 mph this is the problem.

WARNING about the Service Department . The department charged me 190$ for diagnosis and did a misdiagnosis and said that I need to pay 2000$ to get my catalytic converter replaced . Suspiciously the engine light came on a day after the Oil Change at this place and that’s when I went in for the above diagnosis. I took the car to a nearby car shop and they diagnosed and told me that fuel injection wire was cut and would need to be replaced and it would cost much lesser. Basically they did not diagnose the issue properly and I would have ended ... Read More

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Google - Mar 6, 2024

WARNING about the Service Department . The department charged me 190$ for diagnosis and did a misdiagnosis and said that I need to pay 2000$ to get my catalytic converter replaced . Suspiciously the engine light came on a day after the Oil Change at this place and that’s when I went in for the above diagnosis. I took the car to a nearby car shop and they diagnosed and told me that fuel injection wire was cut and would need to be replaced and it would cost much lesser. Basically they did not diagnose the issue properly and I would have ended up getting something replaced which was not necessary . Be careful when you go to get your car serviced here and they tell you that your car has problems. Don’t end up losing money . Ideally I think they should return the diagnosis money if they can’t diagnose properly

The service department is the worst experience I have ever been through. I sent the person I was told was the head of Winner Ford an email and he did not have the courtesy to respond. I will never do business with them again. I actually still am in possession of service reports that contradict each other.

Beware of fees when your lease comes to an end.

Not a great experience

I purchased a car from this dealer and would not recommend it. My car arrived 5 months later than promised, which would be fine if there had been honest communication. I only got updated when I called the dealer. They constantly told me my car was coming soon, just for it to arrive five months later than the promised date. I know the arrival date is outside the dealers control, but I would expect more honest and frequent communication. When I finally got my car and was signed the papers, the person I spoke to said they were surprised I wasn’... Read More

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Google - Jun 12, 2023

I purchased a car from this dealer and would not recommend it. My car arrived 5 months later than promised, which would be fine if there had been honest communication. I only got updated when I called the dealer. They constantly told me my car was coming soon, just for it to arrive five months later than the promised date. I know the arrival date is outside the dealers control, but I would expect more honest and frequent communication. When I finally got my car and was signed the papers, the person I spoke to said they were surprised I wasn’t getting a warranty since I seem like “such a good girl”. This is not an appropriate way to speak to your adult costumers. To top it off, the cashiers office called me seven times in a row, back to back seven times straight, to tell me my tags were available while I was on a work call. All in all, I had a very unprofessional experience and would not return.

NEVER TAKE YOUR CAR HERE. AFTER 3 MONTHS, THEY MISDIAGNOSED AND COST HUNDREDS OF EXTRA DOLLARS. IF TIM IS YOUR SERVICE ADVISOR, ASK FOR SOMEONE ELSE.

Tried to overprice parts and labor!!! Said I needed work I didn’t and job costing $133 turned into $700 "...work needed".

This review is only for service department. I have a flat tire call to customer service asked for fix with patch, told me to come in. Upon arrival saw the advertisement for Synthetic oil for $69.00 so asked to oil change also.after 3 hours wait, tell me they change the oil but can’t fix my tire and advise me to go to other tire shop, very disappointed. And asked me to pay $ $98: for oil change. Just jacked up the price and make excuses for gas price is going up. They are not just lose me forever, I am also telling ... Read More

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Google - Jun 30, 2022

This review is only for service department. I have a flat tire call to customer service asked for fix with patch, told me to come in. Upon arrival saw the advertisement for Synthetic oil for $69.00 so asked to oil change also.after 3 hours wait, tell me they change the oil but can’t fix my tire and advise me to go to other tire shop, very disappointed. And asked me to pay $ $98: for oil change. Just jacked up the price and make excuses for gas price is going up. They are not just lose me forever, I am also telling other to not go there.

I wouldnt. Best of luck to those that purchase here.

Absolutely terrible experience dealing with this place we had an appointment set up yesterday for today at 2 o’clock to purchase a blue explorer that is hard to find and they sold it before we got there and squash the deal ! We already had the financing in place approved they just screwed us and the manager is total trash !!

Had an appointment for 7:30 today. (Monday 7/5) Drove 25 mins there. No one was there. Waited for a while. Until someone finally showed up to inform me that the service dept was closed today and that they called everyone on Friday to let them know that they would be closed today. Checked my phone and voicemail and had absolutely nothing from anyone here.

Went here ready to purchase a car with the money, credit, and time to do so. Was so unhappy with the way these men treated me I walked out. The sales person didn’t listen to a word I was saying, helped another person while helping me, ran ridiculous numbers that did not reflect what I was trying to do. I went and made my purchase at Springfield Ford the next day with an incredibly nice and professional group of people.

6/26/21 Service department won't answer their phone.

Service department is horrible. Over the course of a year, they damaged my rims, scratched my paint, interior panels, stolen items, and left work they were paid for incomplete. The damage was brought to their attention while the vehicle was still on site. I was told they would repair and brought the vehicle back multiple times some time leaving it there for over a month with no update and none of the damage was repaired or work completed. They change service manager every other mount and get worse one each time. The VP, Dino Ricci, will just dodge you and ... Read More

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Google - Apr 23, 2021

Service department is horrible. Over the course of a year, they damaged my rims, scratched my paint, interior panels, stolen items, and left work they were paid for incomplete. The damage was brought to their attention while the vehicle was still on site. I was told they would repair and brought the vehicle back multiple times some time leaving it there for over a month with no update and none of the damage was repaired or work completed. They change service manager every other mount and get worse one each time. The VP, Dino Ricci, will just dodge you and lie to your face.

I came in about 2 months ago traded in my 07 red f150. I still haven’t gotten my registration they too a month to pay the other bank for my 07 Ford F-150 then I called since the dealer tag was expired I was told I’ll be fine no police will impound my truck. Well me truck was impounded and now my license is going to suspended on April 23rd cuz if it, they also clean all the documents were submitted to the DMV but when I’ve called the dmv 3 times now they still have zero record of my tag ... Read More

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Google - Apr 12, 2021

I came in about 2 months ago traded in my 07 red f150. I still haven’t gotten my registration they too a month to pay the other bank for my 07 Ford F-150 then I called since the dealer tag was expired I was told I’ll be fine no police will impound my truck. Well me truck was impounded and now my license is going to suspended on April 23rd cuz if it, they also clean all the documents were submitted to the DMV but when I’ve called the dmv 3 times now they still have zero record of my tag being transferred from the 07 Ford to the 2021 Ford. I would not recommend this dealership. I’m not going to probably lose my job since I can’t drive to the jobs. I travel for work as a boilermaker in power plants with out my vehicle and license I’m screwed. I’m also going to call the local news if this isn’t handled in the next 24 hours and let them know what was done to me.

Taken promptly before appointment time. Ed and Mike are the most professional service advisors I know.

This dealership charged me $89 to transfer the registration of one leased vehicle to another which lasted 16 days. The VP of the dealership accused me of lying to him and yelling at him - two things which I did not do and he dared me to take him to court over the matter. I certainly hope someone monitors the feedback on these reviews and provides some level of customer service. What an awful experience.